What is the best way to contact you?

The best way to reach us at this time is via email at customerservice@kocosky.com.  However, you can also call us at (707) 207-3039.  Please feel free to send us an email or call anytime with questions, suggestions and/or comments you may have, and we will respond within 24 hours of receiving your message during our normal business hours. 

What are your normal business hours?

Customer service hours are Monday through Friday from 9:00am (PST) to 5:00pm (PST). We are closed on holidays and weekends.

How long does it take to process my order?

All orders usually take 1 to 2 business days to process. Any orders placed on the weekend or on a holiday will be processed on the next business day.

How can I make a return or exchange? 

To request for a refund/exchange, you will need to log into your account. Click on the ‘Completed Orders’ link on the left menu panel, click the ‘Return Item(s)’ button, and complete the required text fields. After you submit your request, you will receive an email with your return ID # and address of where to ship the item(s) to be returned. Please write your return ID # on the outside of the package and return to us using a traceable carrier service such as UPS, FedEx, or USPS (request for tracking option). This is for your protection and to ensure its delivery to us. We are not responsible for packages not received or lost, if a tracking number is not provided. Please refer to our Shipping & Returns page for more information.

Will I be charged an additional shipping cost if I want to exchange an item for a different size?

When exchanging an item for the same style in a different size, we will not charge you shipping to send the new item to you. However, you will have to pay to ship the item to be exchanged back to us.

Are all items purchased through your site refundable?

No, we only allow returns on apparel and handbags (minus the cost for shipping) as long as it is not marked as final sale, clearance and it is in its original condition and has not been used, worn, altered or washed (see our Shipping & Returns page for more information). All accessories, final sale and clearance items are final sale and are not eligible for returns or exchanges. 

How long does it take to process a refund?

Please allow approximately 1 to 2 weeks from the time we receive your return request to process a refund. You will receive an email notification once we have processed your refund.

Will I have to pay sales tax when making a purchase through your site?

Any orders made outside California will not be charged sales tax; orders made within California will be charged sales tax.

What shipping service provider do you use?

We ship all our products via UPS.  Please refer to our Shipping & Returns page for our schedule of delivery. 

How will I know if my product has shipped?

Once we have processed your order and it has gone out for shipment, you will receive an email notification with a tracking number to track the delivery status of your order.

Can I return an item after the 30-day return window?

Unfortunately, we do not accept any returns after 30 days, no exceptions. We will not issue any refunds for products received after the 30-day return window nor will we ship the product back to the customer.