SHIPPING

We ship within the continental US and all of our products are shipped via UPS. Please keep in mind that UPS will not deliver to PO boxes or Military APO or FPO boxes so please be sure to enter a physical street address for your ship to address.  Normally, it takes about 1 to 2 business days for us to process your order.  As soon as we have verified all your information, your order will ship and an email confirmation will be sent to you. Please refer to the shipping table below for more information on the arrival of your order.

*Please allow 1 to 2 days for processing

RETURNS

At KS, we stand by our products 110%, however, if you are unsatisfied with your order, please read our return instructions and guidelines outlined on this page.

If you need to return/exchange an item, simply login to your account, view your order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  Upon completion of your return/exchange request, you will receive a confirmation email with a return ID.  Please write your return ID on the outside of the return package and ship to the address noted in the email confirmation.  We ask that you send your return package using a traceable carrier service such as UPS, FedEx, or USPS (request for tracking option).  This is for your protection and to ensure its delivery to us. We are not responsible for packages not received or lost, if a tracking number is not provided.  We will then send you a second email notification once we've received and processed the returned/exchanged item(s).  Please allow approximately 1 week for us to process your return from the date we receive it.

Clothing and handbag returns will only be accepted in its original, unworn, unused and unwashed condition within 30 days of the purchase date.  If we deem that any returned items have been worn, used and washed, we will not process a refund nor will we ship the item back to the customer.  All clothing marked as final sale or clearance, and all accessories (with the exception of handbags, unless marked as final sale or clearance) are final sale and therefore no refunds or exchanges will be accepted for these items.  If a customer is looking to exchange a garment, an exchange can only be made for the same garment in a different size.

PLEASE NOTE:  We do not credit shipping costs for any returns. 

If you have any questions about our shipping and return policy, please contact us via email at customerservice@kocosky.com.