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Privacy Policy

WHAT INFORMATION DO WE COLLECT?

When you register on our site or place an order, as appropriate, you may be asked to provide contact information (i.e. name, email, address, phone number) and financial information (credit card number and expiration date). This information is collected for billing purposes, customer order fulfillment, communication regarding an order, and on occasion, e-mail notifications regarding exclusive offers.

WHAT DO WE USE THE INFORMATION FOR?

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the sole purpose of delivering the purchased product or service requested)      

  • To send periodic emails (the email address you provide for order processing, will only be used to send you information and updates pertaining to your order)

HOW DO WE PROTECT YOUR INFORMATION?

The protection of your personal information is of great importance to us, so we do everything we can to safeguard our customers’ information. We implement a variety of security measures to maintain the safety of all sensitive information submitted via our website. We offer the use of a secure server. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers. Additionally, we protect customer information off-line. Both sensitive and non-sensitive information is restricted in our offices, and only employees who need the information to perform a specific job are granted access to personally identifiable information.

DO WE USE COOKIES?

Yes. Cookies are small files that a site transfers to a user’s computer hard drive which contains information about the user. We use cookies to recognize your browser and to help us remember certain information to process items in your shopping cart.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CHANGES TO OUR PRIVACY POLICY

Please keep in mind that our policy is subject to change without notice, so we recommend that you visit this page periodically so that you are aware of the information we collect and its use.

If you have any questions regarding our privacy policy, please contact us via email at customerservice@kocosky.com.