Shipping & Returns

SHIPPING

We ship within the continental US and all of our products are shipped via UPS and USPS. Please keep in mind that UPS will not deliver to PO boxes or Military APO or FPO boxes, so please be sure to enter a physical street address for your ship to address when using UPS as your courier.  Normally, it takes about 1 to 2 business days for us to process your order.  As soon as we have verified all your information, your order will ship and an email confirmation will be sent to you. Please refer to the shipping table below for more information on the arrival of your order.

*Please allow 1 to 2 days for processing

In the unlikely event that a package is not received by the recipient, the recipient MUST contact us within 48 hours of its expected delivery date either via email at customerservice@kocosky.com or by completing the form on the Contact Us page on our website.   Unfortunately, if the recipient does not contact us via email or through our Contact Us page by the 48 hour time frame, we cannot further look into the matter and provide you with a replacement or store credit for the lost package. Subsequent to our receipt of your email of the undelivered package within the 48 hour time frame, we will contact the respective shipment carrier and file a claim to conduct an investigation. Please keep in mind, the investigation can take up to 8 business days before it is resolved and a decision is reached. If it is determined and proven by the shipment carrier that the package was delivered to the recipient, then unfortunately we cannot replace nor process a refund or store credit for the order.   Alternatively, if the shipment carrier cannot confirm the delivery of the package, then we will send the recipient a replacement package. In the event that we no longer have the item(s) ordered, we will then issue a refund or store credit to the recipient for those item(s) we no longer have available.

RETURNS

At KS, we stand by our products 110%, however, if you are unsatisfied with your order, please read our return instructions and guidelines outlined on this page.

If you need to return/exchange an item, simply login to your account, view your order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  Upon completion of your return/exchange request, you will receive a confirmation email with a return ID.  Please write your return ID on the outside of the return package and ship to the address noted in the email confirmation.  We ask that you send your return package using a traceable carrier service such as UPS, FedEx, or USPS (request for tracking option).  This is for your protection and to ensure its delivery to us. We are not responsible for packages not received or lost, if a tracking number is not provided.  We will then send you a second email notification once we've received and processed the returned/exchanged item(s).  Please allow approximately 1 week for us to process your return from the date we receive it.

Clothing, clutches, and statement necklace returns will only be accepted in its original, unworn, unused and unwashed condition within 30 days of the purchase date.  If we deem that any returned items have been worn, used and/or washed, we will not process a refund nor will we ship the item back to the customer.  All clothing marked as final sale or clearance, and all accessories (with the exception of clutches and statement necklaces, unless marked as final sale or clearance) are final sale and therefore no refunds or exchanges will be accepted for these items.  If a customer is looking to exchange a garment, an exchange can only be made for the same garment in a different size.

PLEASE NOTE:  We do not credit shipping costs for any returns. 

If you have any questions about our shipping and return policy, please contact us via email at customerservice@kocosky.com.