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Shipping & Returns

US SHIPPING & RETURN POLICY

We ship within the continental US and all of our products are shipped via UPS and USPS. Please keep in mind that UPS will not deliver to PO boxes or Military APO or FPO boxes, so please be sure to enter a physical street address for your ship to address when using UPS as your courier.  Normally, it takes about 1 to 2 business days for us to process your order.  As soon as we have verified all your information, your order will ship and an email confirmation will be sent to you. Please refer to the shipping table below for more information on the arrival of your order.

USPS Priority Mail Arrival within 2-3 business days after it ships*
USPS Express Mail      Arrival within 1 business day to most US locations after it ships
   
UPS Ground Arrival within 4-8 business days after it ships*
UPS 3 Day Select Arrival within 3 business days after it ships*
UPS 2 Day Air Arrival within 2 business days after it ships*
UPS Next Day Air  Arrival within 1 business day after it ships*

*Please allow 1 to 2 days for processing

In the unlikely event that a package is not received by the recipient, the recipient MUST contact us within 48 hours of its expected delivery date either via email at customerservice@kocosky.com or by completing the form on the Contact Us page on our website.   Unfortunately, if the recipient does not contact us via email or through our Contact Us page by the 48 hour time frame, we cannot further look into the matter and provide you with a replacement or store credit for the lost package. Subsequent to our receipt of your email of the undelivered package within the 48 hour time frame, we will contact the respective shipment carrier and file a claim to conduct an investigation. Please keep in mind, the investigation can take up to 8 business days before it is resolved and a decision is reached. If it is determined and proven by the shipment carrier that the package was delivered to the recipient, then unfortunately we cannot replace nor process a refund or store credit for the order.   Alternatively, if the shipment carrier cannot confirm the delivery of the package, then we will send the recipient a replacement package. In the event that we no longer have the item(s) ordered, we will then issue a refund or store credit to the recipient for those item(s) we no longer have available.

At KS, we stand by our products 110%, however, if you are unsatisfied with your order, please read our return instructions and guidelines outlined on this page.

If you need to return/exchange an item, simply login to your account, view your order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  Upon completion of your return/exchange request, you will receive a confirmation email with a return ID.  Please write your return ID on the outside of the return package and ship to the address noted in the email confirmation.  We ask that you send your return package using a traceable carrier service such as UPS, FedEx, or USPS (request for tracking option).  This is for your protection and to ensure its delivery to us. We are not responsible for packages not received or lost, if a tracking number is not provided.  We will then send you a second email notification once we've received and processed the returned/exchanged item(s).  Please allow approximately 1 week for us to process your return from the date we receive it.

Clothing, clutches, and statement necklace returns will only be accepted in its original, unworn, unused and unwashed condition within 30 days of the purchase date.  If we deem that any returned items have been worn, used and/or washed, we will not process a refund nor will we ship the item back to the customer.  All clothing marked as final sale or clearance, and all accessories (with the exception of clutches and statement necklaces, unless marked as final sale or clearance) are final sale and therefore no refunds or exchanges will be accepted for these items.  If a customer is looking to exchange a garment, an exchange can only be made for the same garment in a different size.

PLEASE NOTE:  We do not credit shipping costs for any returns. 

 

INTERNATIONAL SHIPPING & RETURN POLICY

We can ship internationally to most locations. Orders outside of the US will take 2-5 business days from the order date to process. So please be sure to account for the extra time for processing your order. Orders are processed Monday through Friday; we are closed Saturday, Sunday and holidays. Orders ship after credit card payment has been confirmed and received. All prices listed on our website are in US currency and all payments are charged in US currency. The issuing bank of your credit card will determine the exact exchange rate that you will be required to pay for your purchase. Please note, there may be a slight difference in the total during the conversion process. For more information on exchange rates, click on the following link: XE.com - Foreign Exchange Rate Calculator

All international orders are shipped via USPS. We only offer Priority Mail International and Express Mail International shipping. We do NOT ship First Class. We make every effort to ensure package delivery by purchasing insurance and tracking your order. However, some countries may not allow us to purchase insurance, and in some cases, may not allow for tracking your order.

Priority Mail International Transit time 6-10 Business Days*

Express Mail International         Transit time 3-5 Business Days*

*NOTE: These are estimated delivery times. Certain factors can delay the delivery schedule such as the package being held by customs, International holidays, US public holidays, and other unforeseen circumstances.

Shipping promotions that are offered on the website such as “free shipping” unless otherwise stated will only apply to US orders.

Prior to placing an order with KocoSky, we highly encourage you to understand your country’s customs, taxes, duty fees and procedures. We are not responsible for any additional fees you may be charged by your country for receiving our products. As the buyer, you are responsible for paying any and all customs, taxes and duty fees that you are charged for by your country.

You will be responsible for any and all original shipping costs, as well as any cost associated with returning your order. All returns will be subject to a 25% restocking fee, which will be deducted from your order transaction (minus the shipping cost) upon issuing the refund. No refunds are issued for the original shipping cost. Additionally, you are responsible for all costs associated with returning the item(s) purchased. If you return the package, refuse the package or if the package is not deliverable by your carrier, you will also be responsible for all shipping costs associated with these issues. If the carrier deems your package is not deliverable and it is sent back to us, you will have to pay to have it reshipped. Before we reship the package, you will have to pay the return shipping fee, customs, taxes and duty fees associated with the undeliverable order prior to our reshipping the order back to you. We do not offer an exchange option for international orders. So in the event you need to exchange an item for a different size, you must do a return request for that item and place a new order for the item in a different size and pay for all shipping costs and any customs, taxes and duty fees associated with the new order.

Please note, we have very limited control to ensure packages are delivered once they leave the US. We do everything within our capacity to ensure delivery of all orders to our customers. However, once an order leaves our facility and it ships, we are NOT responsible for any lost or stolen packages. Our goal is to make sure the process is fair.

If you have any questions about our US and INTERNATIONAL shipping and return policy, please contact us via email at customerservice@kocosky.com.